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  • REFUND & RETURNS POLICY

Have Questions About Your Refund or Return?

Need clarification about our refund process, cancellations, or service-related returns? Reach out to our team for assistance. We’re here to help resolve your concerns and make the process as clear and straightforward as possible.

Book On-Site Inspection

A vehicle history report is a digital product. Once we process your VIN and deliver the report, the service has been completed and the report cannot be returned. Because of this, refunds work differently from those for physical products. Please review the following policy before placing your order.

The short version

  • Report not delivered yet? Contact us, and we will issue a refund.
  • Report already delivered? We cannot provide a refund once the report has been delivered and accessed.
  • An error occurred on our end? We will correct the issue or provide a full refund.
  • Need help with a refund? Contact us within 24 hours of placing your order and include your order number.

How Delivery Works

Once your payment clears we run the VIN against our data sources and compile the report. It is emailed to the address you gave at checkout, normally within two hours and often much sooner depending on the plan you chose.

Once your payment is successfully processed, we run your VIN through our data sources and prepare your vehicle history report. The completed report is sent to the email address provided during checkout, typically within two hours and often sooner, depending on the plan selected.

When you can get a refund

We will issue a full refund if any of the following situations apply:

  • You changed your mind: You contact us before the report has been generated and delivered.

  • Duplicate payment: You were charged twice for the same order.

  • Technical issue: A problem on our end prevented the report from being generated or delivered.

  • Report not received: More than two hours have passed, you still haven’t received the report, and it is not in your spam or junk folder.

When a Refund Is Not Available

We cannot issue a refund in the following situations:

  • The report has already been delivered. Once it is in your inbox, the product has been supplied in full.

  • Incorrect or incomplete VIN or plate information: We generate the report using the details you provide, so please verify them carefully before placing your order.

  • You changed your mind after receiving the report: Refunds are not available once the report has been delivered.

  • You are unhappy with the report results: A report showing no accidents, no recalls, or limited history is still a valid and complete report. A clean result does not mean the order failed.

Please read before ordering: A vehicle history report is not a substitute for a physical vehicle inspection. We strongly recommend having the vehicle inspected in person by a qualified mechanic before making a purchase.

If the Fault Is on Our Side

If we make a mistake, we will take responsibility and resolve it promptly. We can either regenerate your report at no extra charge or issue a full refund if you no longer wish to proceed. Your order number will be sufficient to process the request.

How to Request a Refund

  1. Email info@vehicleinspectcheck.com within 24 hours of placing your order.

  2. Provide your order number, the email address used for the purchase, and a brief explanation of the issue.

  3. We will acknowledge your request and normally provide a decision within one business day.

Refund Processing Time

Once approved, refunds are sent to the original payment method within 7 business days. Depending on your bank or card provider, the funds may take an additional 3–5 business days to appear in your account.

Chargebacks

If you have a problem with your order, please contact us before requesting a chargeback through your bank. Most issues can be resolved more quickly by working directly with our team. Chargebacks on successfully delivered reports may result in restrictions on future orders.

Getting in touch

Send us your order number and what happened. We read every message ourselves and we will not make you jump through hoops to get an answer.

  • Company Name: ZAHZ PTY LTD

  • Email:  info@vehiclerecordscheck.com

  • Phone: [Insert Phone Number]

  • Postal Address: [Insert Physical/Postal Address, Australia]