Need clarification about our refund process or order cancellations? Reach out to our team for assistance, we’re here to help resolve your concerns and make the process as clear and straightforward as possible.
A vehicle history report is a digital product. Once we process your VIN and deliver the report, the service is considered complete and cannot be returned. Because of this, refunds work differently than they would for a physical product. Please review the policy below before placing your order.
Once your payment clears we run the VIN against our data sources and compile the report. It is emailed to the address you gave at checkout, normally within two hours and often much sooner depending on the plan you chose.
We will issue a full refund if any of the following situations apply:
You changed your mind: You contact us before the report has been generated and delivered.
Duplicate payment: You were charged twice for the same order.
Technical issue: A problem on our end prevented the report from being generated or delivered.
Report not received: More than two hours have passed, you still haven’t received the report, and it is not in your spam or junk folder.
We cannot issue a refund in the following situations:
The report has already been delivered. Once it’s in your inbox, the service has been supplied in full.
Incorrect or incomplete VIN or plate information: We generate the report using the details you provide, so please double-check them before placing your order.
You changed your mind after receiving the report: Refunds aren’t available once the report has been delivered.
You are unhappy with the report results: A report showing no accidents, no recalls, or limited history is still a valid, complete report, a clean result doesn’t mean the order failed.
Please read before ordering: A vehicle history report is not a substitute for a physical inspection. We strongly recommend having the vehicle inspected in person by a qualified mechanic before completing your purchase.
“If we make a mistake, we’ll take responsibility and resolve it promptly. We can either regenerate your report at no extra charge, or issue a full refund if you’d prefer not to proceed. Your order number is all we need to process the request.
Email info@vehiclerecordscheck.com within 24 hours of placing your order.
Provide your order number, the email address used for the purchase, and a brief explanation of the issue.
Once approved, refunds are issued to your original payment method within 7 business days. Depending on your bank or card provider, funds may take an additional 3–5 business days to appear in your account.
If you have a problem with your order, please contact us before filing a chargeback with your bank. Most issues can be resolved faster by working directly with our team. Chargebacks on reports that were successfully delivered may result in restrictions on future orders.
Send us your order number and what happened. We read every message ourselves and we will not make you jump through hoops to get an answer.
Company Name: ZAHZ PTY LTD
Email: info@vehiclerecordscheck.com
Phone: [Insert Phone Number]
Postal Address: [Insert Physical/Postal Address, Australia]
